What’s Included? (Weekdays Coverage – Monday to Friday, 9am - 12 noon)

✅ Live Chat Agent Coverage for Your Website
We act as the first point of contact for your customers via your website’s live chat — handling inquiries, providing information, and directing them where needed.

✅ Pre-Call Onboarding & Business FAQ Setup
We’ll send you a brief Customer Service Setup Form to learn your business, offerings, tone, and top FAQs.

✅ Scripted Chat Responses + Custom Brand Voice
We build a custom chat response system to align with your tone (friendly, professional, or luxury).

✅ Lead Capture & Forwarding System
We collect leads, pre-screen inquiries, and alert you immediately when a human handoff is required.

✅ Issue Triage & Escalation Handling
We filter high-priority or complex requests and forward them via email or form instantly.

✅ Daily or Weekly Chat Summary Reports
Get insights into who’s reaching out, common questions, and how we're helping.

✅ Hours of Coverage
Monday to Friday (9am – 1pm EST or your local time zone equivalent)

✅ 1 Brand or Website Supported
Want multiple sites? Add-ons available.

Please Note:

• We currently support English-language chats only.

• We require admin-level access to your live chat software (e.g., Tidio, Crisp, Zendesk, Shopify Inbox, etc.).

• You must have a functioning website with an installed live chat widget.

• This service is for chat support only — not phone calls or email support.

• Bookings are taken 1 month in advance.

• This is a 3-month trial period, with the option to extend.

• Refunds are not available.

• By purchasing this service, you agree to our [terms and conditions].